Prepare for your success

CRM Solutions is here to ensure your Dynamics 365 CRM implementation succeeds. Whether it is by providing an end-to-end solution, automating your business processes or integrating with a back-office systems, we will make certain your CRM system exceeds expectations.


With over 50 years of combined software & database development industry experience we have the expertise you need, no matter the industry or niche. What’s more, as a member of the Dynamics 365 (formerly Microsoft CRM) beta program in Australia, we have been using and implementing Dynamics 365 for 15 years.


Let CRM Solutions help you implement CRM for your teams and business today!


Established in 1999, CRM Solutions Pty Ltd is a leading consultancy firm in the field of Customer Centric Solutions, and we specialise in Microsoft Dynamics 365 CRM and bespoke software development.  Our consultants are fully certified, across multiple Microsoft technologies including; Dynamics 365 CRM, SQL Database, and Development platforms. Our deep knowledge and experience ensures you always receive the best quality of service each and every time.

Our clients range from State Goverment and Enteripse organisations to Small and Medium businesses, across a broad range of industries. Solving business problems with smart solutions, which integrate seamlessly with your processes, is what we are passionate about and what we do best.

Come and talk to us today to see how we can help your business!



Using CRM Solutions quick start services, your business can be using Dynamics 365 CRM in as little as one week. Helping you to take advantage of workflows and automation. And we will import all of your Customer data for you. Our services include best CRM Implementation practices, allowing your staff to work more efficiently during and after the project. Most of all, we are passionately committed to delivering a successful outcome for your project – guaranteed.

  • Quick start your way to success today
  • Avoid risk and unnecessary delays
  • Decrease costs and increase the speed of your implementation with CRM Solutions

Comprehensive Professional Services



* Enterprise Strategy & Architecture
* Technology Evaluation
* Business Process Management
* Requirements Analysis



* Implementation & Integration
* Software Development & Customisation
* Project Management
* Packaged Solutions



* Help Desk Services
* Application Support
* Training Services



* Platform Integration & development
* Bespoke coding
* Data migration
* Web development

Comprehensive Software Development Services

CRM Solutions has a range of comprehensive Customer Centric Professional Services that can be chosen individually or combined to create a complete end-to-end service package depending on your needs and business goals. Our software development team is well equipped to handle complex business issues using a diverse range of software solutions. Regardless of whether you are a start up wanting to develop new software to disrupt an established industry, or an enterprise organisation looking to power efficiencies and build a robust IT strategy, we have the capability to support you.

Our technical skills include:

  • XRM Development for Medical, Finance, Licensing, Government, Publishing & Professional Services
  • Power BI and Custom Reporting
  • Portal and Web Integration
  • Event Management & Integration with Eventbrite
  • Microsoft Flow Integration
  • Microsoft .Net
  • Microsoft SQL Server
  • Sales & Opportunity Management Process Enhancements

In addition to our technical skills, we follow best practices in our documentation and in coding patterns, and are skilled at requirements gathering. We have been trained in a number of facilitation techniques and use effective communication for maximum stakeholder participation–ensuring the best return on investment for your solution.

What is Power BI?

Power BI is a business analytics service that delivers insights to enable fast and informed decisions. It can;

  • Transform data into stunning visuals and share them with colleagues on any device.
  • Visually explore and analyse data—on-premises and in the cloud—all in one view.
  • Collaborate on and share customised dashboards and interactive reports.
  • Scale across your organisation with built-in governance and security.

Why CRM Solutions?

Data visualisations is one of CRM Solutions core competencies. From the days of Crystal Reports, SQL Services Reporting Services and now Power BI we have made it our aim to become leading experts in using and applying the technologies against SQL Server databases both on-premise and in the cloud (Azure), MS CRM on Premise, Microsoft Dynamics 365 on Premise and Cloud plus many other data sources.

What else can CRM Solutions bring to the table?

CRM Solutions has many years working with data and databases. This has given us expertise in reverse engineering data to find the sources of truth along with the extraction and visualisation of this data into forms that add value to all levels of your organisation.


Our CARE Solutions Service provides three levels of support (Gold, Silver or Bronze).

Simply choose the level of CRM support care-pack that best suits your business.

Types of coverage

All of our support packages cover business hours (Monday to Friday 9am to 5pm), but additional (customised) coverage is available. Customers requiring around-the-clock support have the option to upgrade to a 24×7 agreement.

2 hour response
100 Event Credits
Email Support
Telephone Support
Remote diagnostics
4 hour response
50 Event Credits
Email Support
Telephone Support
Remote diagnostics
8 hour response
25 Event Credits
Email Support
Telephone Support
Remote diagnostics

How we compare:

Unlike our competitors, our service agreements are untimed. This means 1 issue = 1 event credit regardless of the time it takes to resolve it.

Case Studies


Roads and Maritime Services (RMS) is an agency of the New South Wales Government, responsible for building and maintaining road infrastructure, and managing the day-to-day compliance and safety for roads and waterways…read more

Our Client Testimonials

CRM Solutions migrated our legacy Customer Care system to Dynamics 365 in 2009 and have been extremely helpful in both developing and supporting the system since then.

Michelle Tilley
Novo Nordisk

Michelle Tilley<br/>Novo Nordisk

CRM solutions have a fantastic professional approach to their clients and projects. They are patient with their clients and understanding of their specific needs from training, customised requirements and knowledge of the system. I was particularly impressed with the support I received from their staff members passing on the required knowledge of the system, thus ensuring a great and smooth implementation and understanding of the system in the targeted business. This allowed us to achieve a level of self-sustainability with the system and knowledge in the business.

Ross Stringer
Classic Blinds

Ross Stringer<br/>Classic Blinds

We required help implementing Dynamics 365 and integrating it into our business and new marketing platform. CRM Solutions partnered with us to successfully implement the project under budget. They provided a full range of consulting services including requirement gathering, functional design, development
and customisations, integration assistance and user training.

Marius Wenning
Chimu Adventures

Marius Wenning <br/>Chimu Adventures

CRM Solutions helped us to achieve a 360° view of our Customer. They have a broad knowledge of CRM best practices, and are very responsive when we need help.

Robert Sidoti
Platinum Investments

Robert Sidoti<br/>Platinum Investments

Contact Info

  • +61 2 8824 7299
  • CRM Solutions Pty Ltd
    Unit C4, 3 Burbank Place
    Norwest, NSW 2153

Contact Us