Your Business. Your Customers. Our Technology.

Expertise

CRM Solutions is here to ensure your Dynamics 365 CRM implementation succeeds. Whether it is by providing an end-to-end solution, automating your business processes or integrating with back-office systems, we will make certain your CRM system exceeds expectations.

With over 50 years of combined software & database development industry experience we have the expertise you need, no matter the industry or niche. What’s more, as a member of the Dynamics 365 (formerly Microsoft CRM) beta program in Australia, we have been using and implementing Dynamics 365 for 15 years.

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Quick Start Your CRM

Using CRM Solutions quick start services, your business can be using Dynamics 365 CRM in as little as one week. Helping you to take advantage of workflows and automation. And we will import all of your customer data for you. Our services include best CRM Implementation practices, allowing your staff to work more efficiently during and after the project. Most of all, we are passionately committed to delivering a successful outcome for your project – guaranteed.

Quick start your way to success today
Avoid risk and unnecessary delays
Decrease costs and increase the speed of your implementation with CRM Solutions

Comprehensive Services

CRM Solutions has a range of comprehensive Customer Centric Professional Services that can be chosen individually or combined to create a complete end-to-end service package depending on your needs and business goals. Our software development team is well equipped to handle complex business issues using a diverse range of software solutions. Regardless of whether you are a start up wanting to develop new software to disrupt an established industry, or an enterprise organisation looking to power efficiencies and build a robust IT strategy, we have the capability to support you.

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Technical Skills


    Our technical skills include:

  • XRM Development for Medical, Finance, Licensing, Government, Publishing & Professional Services
    Power BI and Custom Reporting
  • Portal and Web Integration
  • Event Management & Integration with Eventbrite
  • Microsoft Flow Integration
  • Microsoft .Net
  • Microsoft SQL Server
  • Sales & Opportunity Management Process Enhancements



In addition to our technical skills, we follow best practices in our documentation and in coding patterns, and are skilled at requirements gathering. We have been trained in a number of facilitation techniques and use effective communication for maximum stakeholder participation–ensuring the best return on investment for your solution.


Power BI


Power BI is a business analytics service that delivers insights to enable fast and informed decisions. It can;
Transform data into stunning visuals and share them with colleagues on any device.
Visually explore and analyse data—on-premises and in the cloud—all in one view.
Collaborate on and share customised dashboards and interactive reports.
Scale across your organisation with built-in governance and security.


Why CRM Solutions?

Data visualisations is one of CRM Solutions core competencies. From the days of Crystal Reports, SQL Services Reporting Services and now Power BI we have made it our aim to become leading experts in using and applying the technologies against SQL Server databases both on-premise and in the cloud (Azure), MS CRM on Premise, Microsoft Dynamics 365 on Premise and Cloud plus many other data sources.


What else can CRM Solutions bring to the table?

CRM Solutions has many years working with data and databases. This has given us expertise in reverse engineering data to find the sources of truth along with the extraction and visualisation of this data into forms that add value to all levels of your organisation.


 

Case Studies


SEE HOW WE CREATED A CUSTOM TOLLING SOLUTION FOR NSW GOVERNMENT
Roads and Maritime Services (RMS) is an agency of the New South Wales Government, responsible for building and maintaining road infrastructure, and managing the day-to-day compliance and safety for roads and waterways…read more


Our Customer Testimonials


Michelle Tilley - Novo Nordisk

"CRM Solutions migrated our legacy Customer Care system to Dynamics 365 in 2009 and have been extremely helpful in both developing and supporting the system since then. "

Ross Stringer - Classic Blinds

"CRM solutions have a fantastic professional approach to their clients and projects. They are patient with their clients and understanding of their specific needs from training, customised requirements and knowledge of the system. I was particularly impressed with the support I received from their staff members passing on the required knowledge of the system, thus ensuring a great and smooth implementation and understanding of the system in the targeted business. This allowed us to achieve a level of self-sustainability with the system and knowledge in the business."

Marius Wenning - Chimu Adventures

"We required help implementing Dynamics 365 and integrating it into our business and new marketing platform. CRM Solutions partnered with us to successfully implement the project under budget. They provided a full range of consulting services including requirement gathering, functional design, development and customisations, integration assistance and user training."

Robert Sidoti - Platinum Investments

"CRM Solutions helped us to achieve a 360° view of our Customer. They have a broad knowledge of CRM best practices, and are very responsive when we need help."


A plan for everyone.

Three simple ways to get started today.

Silver

4 hour response

50 event credits

Email & telephone support

Remote diagnostics

Contact us for a quote

Bronze

8 hour response

25 event credits

Email & telephone support

Remote diagnostics

Contact us for a quote

Gold

2 hour response

100 event credits

Email & telephone support

Remote diagnostics

Contact us for a quote

What's Included?

Our standard support contracts cover everything from "how to" questions to basic user support. If you are after a more tailored support contract feel free to contact us, we’d be happy to help.

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