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ChangeGear© now includes Bomgar™ integration


No matter which area of ITIL you are working on, ChangeGear has a module that can reduce data entry, enforce consistency and drive improvements.

Whether you need to offer a Service Catalogue or improve Change Management, the ChangeGear Service Desk solution provides you with ITIL best practices right out of the box.

As the authorised SunView Partner for the Oceania region, CRM Solutions is your first stop for your Service Desk. Let our team work with you to automate and elevate your Service Desk.

Help Desk

Ticketing + KB
Help Desk
  • Robust Ticketing
  • Knowledge Management
  • Self-Service
  • And More...

Change Manager

Help Desk
  • ITIL + DevOps Workflows
  • Change Dashboard
  • Audit Reporting
  • Change Calendar
  • RESTful API
  • And More...

Service Desk

Service Desk + ITSM
Help Desk
  • Incident Management
  • Problem Management
  • Knowledge Management
  • Change Manager
  • Request Management
  • CMDB
  • Service Catalog
  • And More...

Built with ITIL Best Practices in Mind

Built on a foundation of ITIL best practices, ChangeGear provides a modern, powerful, and flexible IT Service Management solution that can be deployed quickly and easily – in hours, not days or months. This is accomplished through an easy-to-customize platform, with multiple delivery options (including on-premises or Cloud), that can be tuned and matched to the specifics of your IT organization.

Improve your Processes

With ChangeGear, you gain an ability to focus on what matters – improving processes, ensuring your team is efficient and effective, and adding value to your business. ChangeGear takes an approach to ITSM software design that believes powerful and scalable should be synonymous with affordable and easy.

ChangeGear Enterprise - Overview

Big Data & Machine Learning for ITSM

Is your Service Desk Application ITIL V3 Certified?


  • Change Management
  • Incident Management
  • Problem Management

VMware Service Manager - Product End of Life:

July 2012: VMware announces that VMware Service Manager (formally known as: InfraEnteprise ITSM Software) has been discontinued from sale.

Unfortunately for existing VMware customers this has left them with no migration path to plan for as and when their Service Desk or ITSM needs mature.

Industry understanding says that VMware requires that all InfraEnterprise V8 and VSM 9.x customers upgrade to VSM 9.2 to receive continued product support. This is easier said than done. Unfortunately any upgrade can be complex and sometimes just as expensive as moving to another platform. Even if you do this, VMware have stated that General Support will be discontinued as of August 2017 for 9.x.

CRM Solutions have been working with a number of local and international VSM customers to formulate their migration strategy and plan, manage and execute the migration from VSM over to SunView Software’s complete ITSM platform known as ChangeGear..

Our in depth experience with these customers and SunView ChangeGear provide you with a simple migration path and roadmap you can count on.  

Please contact one of our consultants for a no obligation high-level assessment of your current VSM migration requirements together with a no obligation demonstration of the capabilities of the SunView ChangeGear ITSM platform.

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About SunView Software

SunView Software is a privately held, U.S. based company located in Tampa, Florida.

SunView Software is revolutionizing the way IT organizations manage IT services across the enterprise. At the core of all this change is a holistic approach to developing solutions that enable the automation of critical IT processes based on the ITIL best practices framework.

SunView’s flagship product, ChangeGear, is an integrated, IT service management platform for automating your organization’s IT best practices. This includes solutions for service management, change management, configuration management, self-service management, and more. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes. Our customers are seeing the results of having a great solution for automating ITSM processes - greater visibility into their IT infrastructure, improved system uptime, reduced operational costs, improved security, and enhanced customer service. Of course, this is all done with the added benefit of an intuitive and easy-to-use interface.

Founded in 2003 by a seasoned executive management team from software firms including IBM, Citrix, Intuit, Quark, and Compuware, SunView brought together many years of hands-on experience developing enterprise software. ChangeGear was designed to be easy-to-implement, easy-to-use, and easy-to-customize. Our proven solution is already helping hundreds of IT organizations deliver real business value across the enterprise.