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The very latest in Customer Centric Solutions 

The reputation of CRM Solutions and our respected market position means we are regularly charged with the responsibility to Beta Test the very latest customer centric solutions on behalf of numerous vendors.

This privileged position affords us an intimate insight into upcoming technologies long before they reach mainstream and is your guarantee that our Customer Centric tailored solutions are developed by highly skilled staff, using well established methods and tools in harmony with the very latest available.

CRM Solutions is completely ‘vendor neutral’

It’s important for our existing, and potential customers, to understand that CRM Solutions is completely vendor neutral, meaning we are totally independent in regard to applications, databases and platforms. This ensures the Customer Centric solutions we tailor for your organisation are unique, and the most effective for your business environment and customer relationship management needs.

Following is a brief overview of our selected Customer Centric solutions as well as other products offered by CRM Solutions for diversely different business environments:

Customer Relationship Management (CRM)

CRM puts valuable information at your fingertips to help you win new customers and strengthen relationships with existing customers. When utilised correctly CRM is a powerful tool which allows you to deliver superior customer service, increase productivity, reduce costs, and streamline business processes.

 

Microsoft Dynamics CRM is a Customer Relationship Management software application which has been developed by Microsoft Corporation. Straight out of the box, this product includes functionality for Sales, Marketing, and Service departments. Microsoft CRM is also known as an XRM platform, which means it can be eXtended and customised into an entirely different application using in-built customisation tools.  
 

More Information on Microsoft CRM

 
 

Amdocs CRM is an Enterprise Customer Relationship Management system with specialised modules for large call centres. Amdocs CRM includes a powerful set of automation tools, and has a broad set of functionality to suit requirements such as Logistics, Order fulfillment, Managed Service Providers and Telecommunications Providers. 
 
 More information on Amdocs CRM

 
IT Service Management (ITSM)

Companies depend upon CRM Solutions Pty Limited for our expertise in IT Operations. Our consultants are certified in ITIL 3.0 standards, as well as in the following ITSM applications; ChangeGear by Sunview Software and Clientele ITSM by mProof. Our consultants offer a wealth of knowledge in ITSM best practices across a diverse range of markets allowing them to bring their knowledge and experiences to your organisation and implementation. 

ChangeGear by SunView Software 

ChangeGear Enterprise Service Desk: Built on a foundation of ITIL best practices. ChangeGear provides a modern, powerful, and flexible IT Service Management solution that can be deployed quickly and easily – in hours, not days or months. This is accomplished through an easy-to-customise platform, with multiple delivery options (including On-Premise or Cloud), that can be tuned and matched to the specifics of your IT organisation. With ChangeGear, you gain an ability to focus on what matters – improving processes, ensuring your team is efficient and effective, and adding value to your business. ChangeGear Enterprise includes the seamless integration of key ITSM processes such as: Incident, Problem, Change, Release and Knowledge Management. Also includes key enablers such as: Self-Service Portal and Surveys.

More information about ChangeGear

 
Clientele ITSM by Mproof 

Clientele ITSM provides mid-tier IT departments and managed service providers with a clever and complete software suite which meets all of their needs for IT service management. Clientele ITSM leverages commonly used Microsoft technologies and is pre-configured according to best practices. It enables rapid ITIL/ITSM deployment which reduces implementation costs and TCO, with guaranteed success. Its customer centric approach makes it easy to use and increases productivity of IT.

More information about Clientele ITSM

 
Quoting Solutions

Never get lost in a maze of complicated quotes ever again! No more disconnected documents.Our quoting solutions simplify the quoting process literally and brilliantly, allowing you to keep track of quotes and revised documents easily either at the user level or organisation wide.

 

QuoteWerks  is specialised software used in every industry for creating sales quotes and proposals. Rather than using Microsoft Word or Excel to create your quotes and proposals, you can benefit from a tool that is specialised for the task of creating quotes and proposals.


QuoteWerks fits into your existing software environment. It works with the software that you store your customer information in like ACT!, ACT! for Web, Autotask, ConnectWise, GoldMine, Maximizer, MS Dynamics CRM, Outlook, Outlook BCM, salesforce.com, SalesLogix, and SugarCRM. Eliminating the need to re-type customer information. QuoteWerks also has its own built-in contact database.


More information about QuoteWerks

 
 

QuoteValet is the online quote delivery and acceptance vehicle for QuoteWerks. QuoteValet is a more robust way to deliver quotes to your customers and prospects.


Rather than attaching a PDF file to the quote and emailing it to your customer, QuoteValet will create a personalized web page to present the quote on quotevalet.com


The advantage of using QuoteValet is that you will actually know when your customer has received the quote. You will know when they have viewed the quote and how often they review the quote.


Your customer will be able to change quote options dynamically and ask you questions through the customized quote page (keeping all communication together). Most importantly, they will be able to electronically accept and sign the quote!

More information about QuoteValet

 
Address Management and Data Integrity Solutions

Managing your organisation's database and maintaining data quality is critical to your success. 

By integrated Experian QAS into your CRM or ITSM system you can achieve effective contact data management through our data verification software products & services.

 

QAS  The QAS suite of products is designed to capture and correct addresses quickly and accurately. The front-end products, including QAS Pro and Pro Web which verify postal addresses instantly during data entry in the call center, at point-of-sale or over the Web.

The back-end product, QAS Batch, automatically verifies and corrects addresses stored in the database. The QAS suite enables companies to have and maintain a clean, accurate address database and ensure data integrity over time.


More information about QAS

 

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