Discover how CRM Solutions can help you to succeed with Amdocs CRM


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THE FIRST CHOICE FOR YOUR CALL CENTRE

The Amdocs Clarify CRM solution delivers a best-of-breed approach towards CRM. This modular system can be implemented as a fully integrated suite of applications or as a stand-alone module and can function independently with other legacy systems.

Amdocs CRM ensures seamless interaction among call centers, web sites, sales and service teams. Its web-driven interfaces and corporate hierarchy capabilities support online self-service for reduced reliance on the contact center, lower costs and increased customer satisfaction.

The combined Amdocs CRM offering, experience and knowledgebase guarantees unprecedented return on investment, enabling providers to build and maintain customer loyalty, manage customer expectations and growth, and increase profitability.

When your customers interact with your brand, regardless of the channel, managing these interactions effectively is fundamental to meeting customer expectations, securing loyalty and driving new revenue opportunities.

EXPERT HELP IN AUSTRALIA


CRM Solutions is an Amdocs Silver Certified Systems Integration Partner. We have an elapsed total of 15 years experience working with Clarify CRM. We have the experience that you need to implement, upgrade or migrate your system from Classic Client to Smart Client. Additionally we can provide local support during your business hours or even after hours.

We have a combined total of 30 years of Clarify experience and know-how. With an expertise ranging from Call Centre Workflows, to Mobile Work Force to Logistics, we speak your language, and can recommend best practices that have been proven in the field.

Improving your Customer Experience

Customers expect interactions to be efficient, quick and convenient, whether they’re contacting your contact center for support, browsing online for accessories and new offerings, or visiting your store to purchase a new device. Many markets continue to see increased competition and commoditised products and services, leaving the true battleground for new business in the experience your organisation offers its current and prospective customers. As these markets mature, consumers are exerting their position of power and choice – so you must be able to satisfy their product, service and customer experience needs better than the competition. 

Amdocs offer an extensible CRM system which can enable organisations to make the Customer Experience Personal, Predictable and Profitable

  • Customer Centric Service & Support - Proactive, intelligent & efficient support between support agents and your service staff
  • Click to Order - Takes only three steps to complete
  • Smart Agent Desktop - Enables efficient contact center operations by unifying agents' desktops
  • Convergent Order Hub - Automated ordering solution which provides superior customer experiences and reduces error rates and complexity
  • Sales Quote Order - Helps to prevent order errors by allowing sales data to be transferred to the order handling engine as quotes
  • Amdocs CRM software links together your company objectives and the customer lifecycle, in order to reduce the cost-to-serve process and promote higher value customer interactions. 
  • All products use standards based technology and open architecture to facilitate integration into a wide range of applications.