The very latest in Customer Centric Solutions
The reputation of CRM Solutions and our respected market position means we are regularly charged with the responsibility to ‘road test’ the very latest technologies and customer centric software on behalf of numerous vendors.
This privileged position affords us an intimate insight into upcoming technologies long before they reach mainstream and is your guarantee that our Customer Centric tailored solutions are developed by highly skilled staff, using the latest tools on offer.
Learn more about CRM and our Implementation Tips here »
CRM Solutions is completely ‘vendor neutral’
It’s important for our existing and potential customers to understand that CRM Solutions is completely vendor neutral, meaning we are totally independent in regards to applications, platforms or databases. This ensures the Customer Centric solutions we tailor for your organisation are unique, and the most effective for your business environment and customer relationship management needs.
Following is a brief overview of selected customer centric solutions and other products offered by CRM Solutions for diversely different business environments:
Customer Relationship Management (CRM)
CRM puts valuable information at your fingertips to help you win new customers and strengthen relationships with existing customers. When utilised correctly CRM is a powerful tool which allows you to deliver superior customer service, increase productivity, reduce costs, and streamline business processes.
IT Service Management Solutions
Companies depend upon CRM Solutions Pty Limited for our expertise in IT Operations. Our consultants are certified in ITIL 3.0 standards, as well as in the following ITSM applications; FrontRange ITSM and HEAT. CRM Solutions consultants offer a wealth of knowledge in ITSM best practices and custom reporting. In fact, we specialise in custom reports development based on SQL Server Reporting Services (SSRS) toolkit as well as Crystal Reports for FrontRange ITSM and HEAT. Speak with us today about our SSRS Starter Kit for ITSM.
Call Centre and CTI Solutions
Integrate your Telephony system with your CRM investment. Start with simple CTI integration or rollout full Call Centre functionality to tie it all back to your Call Agent queues and their workflow processes. The CyTrack® suite of solutions support most popular CRM applications such as Microsoft CRM & GoldMine and will support any TAPI-compliant telephony system. CyTrack® have addressed specially requested features from Clients and Partners to provide solutions to both the Small Business and Corporate Call Centre Class markets. Please take the time to review these solutions for a full range of features that will address your business requirements today.
Mobility Solutions
Keep your mobile sales team and service personnel out in the field where they best serve your business and customers – But being away from the office doesn’t mean being disconnected from the business. Our mobility solutions provide up to the minute communication and information transfer.
Quoting Solutions
Never get lost in a maze of complicated quotes ever again! No more disconnected documents ever again! Our quoting solutions simplify the quoting process brilliantly, allowing you to keep track of quotes and revised documents easily.
Business Intelligence Solutions
How well is your business performing? Where could it be improved? Our business intelligence solutions effectively measure how well your business is performing and highlights areas for improvement.
Resource Scheduling
The ProNamiK Resource Scheduler is a fully integrated scheduling tool which gives a graphical representation of your resources and current tasks. It helps increase productivity by enabling more efficient scheduling of tasks to resources.
Resource Scheduler Read More »
SMS Gateway
The ProNamiK SMS Gateway is a rich featured SMS gateway application that provides the ability to send single or broadcast SMS messages, as well as the ability to receive and forward SMS messages – An effective tool for communicating with those out on the road or on site.
SMS Gateway Read More »
Need more information?
For detailed product specifications, data sheets, white papers and more, email your enquiry for access to our Download Site.
Please note: All requests for access to the Download Site will be assessed by CRM Solutions. A valid business email address must be supplied; Hotmail, Yahoo! and Gmail email addresses will not be accepted.