CRM Solutions’ core competencies
The large, complex and diverse customer centric challenges undertaken by CRM Solutions over many years has resulted in us developing a broad range of skills and competencies. These skills and competencies can be utilised to provide complementary essentials to existing teams or as complete end-to-end customer centric solutions.
Our technical skills have been put to the test for Fortune 500 companies through to small-to-medium businesses across industries including Banking and Finance, Construction and Engineering, Education and Training, Information Technology and Telecommunications, Manufacturing and Distribution, Medical and Health Services, Retail and Service Delivery and Logistics.
Our skilled team is regularly charged with the responsibility to ‘road test’ the very latest technologies and software on behalf of vendors. This affords us an insight into upcoming technologies and assures you our solutions are developed by highly skilled and certified staff, using the very latest technology on offer.
Our core competencies can be categorised into the following areas:
Industry & Vendor Certifications:
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Amdocs Business Partner - (Clarify CRM)
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FrontRange Premier Partner - (GoldMine, Frontrange Service Management and HEAT)
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Microsoft Certified Partner - (Dynamics CRM, Small Business Server and Microsoft Online Services)
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Microsoft Small Business Specialist
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Mproof - (Clientele ITSM)
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Research in Motion - (Blackberry ISV Partner)
Core Competencies
- Call Centre Automation
- Database Design, Development & Administration
- Data Warehousing & Business Intelligence
- Field Force Automation
- ITIL Foundation Consulting
- Mobility Development & Deployment
- System Design & Architecture
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