About the CRM Solutions Team

CRM Solutions is committed to your success. Find out more about us here.

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 +61 2 8824 7299
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CRM Solutions Address
Unit C4, 3 Burbank Place,
Baulkham Hills NSW 2153


CRM Solutions Australia was established in 1999 and remains a leading consultancy firm in the field of Customer Centric Solutions such as Customer Relationship Management and IT Service Management. Our clients range from many of the Fortune 500 companies to Small-to-Medium Businesses across a broad range of industries. Solving business problems with smart solutions which integrates seamlessly with your CRM and ITSM processes is what we do best.

Our Leading Edge

The reputation of CRM Solutions and our respected market position means we are regularly charged with the responsibility to ‘road test’ the very latest technologies and software on behalf of numerous CRM vendors. This affords us an insight into upcoming technologies long before they reach mainstream and is your guarantee that our tailored solutions are developed by highly skilled staff, using the latest technology on offer.

The large, complex and diverse challenges undertaken by CRM Solutions over many years has resulted in us developing a broad range of skills and competencies. These skills and competencies can be utilised to provide complementary essentials to existing teams or as complete end-to-end solutions.

What we do

We partner with you to understand your business and the critical relationships between your business goals, business processes, IT infrastructure, and your staff and customers. Only after we have gained an intimate knowledge of your business and customers do we set about laying the foundations for your business success. We do this by developing smart solutions using innovative technology. Ultimately our solutions provide a better insight into your business, improve your business processes, and reveal new ways of conducting your business with the goal of capturing the loyalty of existing clients and winning new customers. Because good customer relationships start with CRM Solutions.


CRM Solutions:  Making it easier for your Company to do business

Improving your Customer Retention with great service

  • Give your service desk the tools that they need to amaze your customers.
  • Implement a survey system and gather Customer feedback.
  • Build knowledge bases to store product literature.
  • Automatically send out product updates.

Let CRM Solutions show you how.

Sell your products from your website

  • Set up an ordering system online and link it with your CRM system. Customers will be able to do business with you 24 hours a day.
  • Include options such as order status and consignment number and reduce your inbound call volumes.

Let CRM Solutions show you how.

Ensure nothing slips through the cracks

  • Track all of your communications including e-mail, chat or social media within your CRM System.
  • Your Customers will be pleased, and will never have to repeat information to your staff.
  • CRM Solutions can equip your business so it can become a more collaborative information-sharing customer-focused organisation.

Let CRM Solutions show you how.

We required the Remediation of Clarify eFrontoffice including addressing performance and instability issues. CRM Solutions provided a range of consulting services including training, project management, database performance tuning and performed a total project implementation review

Sandi Douglas, IT Manager


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